Every order is packaged with love. We use biodegradable and recyclable packing materials to safely and securely ship your order.
We are happy to provide complimentary shipping with all orders over $60, or normally $7. Please allow 5 to 7 business days for delivery. We offer expedited shipping for delivery within 3 days at $25.
Shipping starts from $10-15 CAD. Please allow 10 to 15 business days for delivery. We are happy to provide complimentary shipping with all orders over $200 CAD (USD150).
Shipping is a flat rate of $30.
What happens after my order?
Upon the placement of your order, you will receive an order confirmation e-mail. We aim to process your order for shipping within 1-2 business days. You will receive a shipping confirmation e-mail once your order has been shipped, with tracking information included. Orders are processed for shipping on business days (Monday - Friday and excluding public holidays). Estimated delivery times commence from the date of shipping and delivery times remain at the responsibility of the courier.
How do I return an item?
We are confident that you will be delighted with your purchase, but should you wish to return an item for a refund or an exchange, then simply return it to us within 30 days of placing your order.
To initiate a return, simply forward your sales confirmation or proof of purchase with your request to email@example.com. We will advise you of the next steps.
Once your return has been received, you will be refunded in full to your original form of payment. However, we will not cover your cost of returning the Product(s) to us.
If you wish to return a product that was purchased anywhere other than floracurl.com, please reference that specific retailers return policy for instructions on how to do so.
My product arrived damaged. What do I do?
Sorry to hear that your product arrived damaged. We apologise for the inconvenience caused as we want you to receive your products and use them. We try our best to provide an exceptional service, however some factors such as rough shipping and handling by the courier are outside of our control, and issues like this can happen.
If your order was placed through floracurl.com, please contact us at firstname.lastname@example.org with your order number and a picture of the outer package, the product and description of the damage. We will get back to you with next steps. If you purchased from another authorised retailer, please contact them directly for assistance.
Upon confirmation of damage, we will be able to send a replacement or offer a full refund to your original method of payment.
What happens if I miss a delivery?
If you miss the delivery a card will be left by the courier and they will attempt to deliver the next working day up to 3 times. For products returned to us by the courier, due to failure to collect/receive the parcel or due to an incorrect delivery address, it can take any time up to 3 weeks for the courier to return the parcel to us as a result of non-delivery. Once received, a refund of the goods minus the cost of shipping it will be issued. Alternatively, it can be re-shipped at an additional shipping cost.
Do you ship internationally?
We have shipped to customers around the world in over 90 countries! We currently ship from floracurl.com to the U.S.A, Canada and the rest of the Americas.
Visit our floracurl.co.uk webshop (you can switch websites through the drop-down menu at the bottom of the page) to ship to the following countries: U.K., Australia, Austria, Albania, Belgium, Brazil, Croatia, Cyprus, Czech Republic, Estonia, Egypt, Denmark, Dubai, Finland, France, Germany, Greenland, Gibraltar, Hong Kong, Hungary, Iceland, Ireland, Italy, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Nigeria, Poland, Portugal, Qatar, Russia, Romania, Saudi Arabia, Singapore, South Korea, Spain, Serbia, Sweden, Slovania, Slovak Republic, Switzerland, Turkey, Ukraine, United Arab Emirates. Please update the check out page with your address for shipping rates. If your country is not listed please do contact us.
Please note you are responsible for any customs payments for international deliveries.
For more questions on shipping, please visit our Shipping & Returns page.
If you have any other questions related to shipping, please contact us at email@example.com.